mywin88 Privacy Policy

1. Introduction

mywin88 ("we", "us", "our") is committed to protecting the personal data of all individuals ("you", "your") who interact with our Platform accessible at mywin88.co. This Privacy Policy sets out, in plain and precise terms, what personal data mywin88 collects, why we collect it, how it is used and stored, with whom it may be shared, and what rights you have in relation to it.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the mywin88 Platform. By registering an Account or using any mywin88 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, you should not use the Platform.

mywin88 processes personal data in accordance with applicable data protection and privacy legislation, including the Personal Data Protection Act 2010 (Malaysia) ("PDPA") where applicable, as well as the requirements of our international gaming authority licensing framework.

2. Data Controller

For the purposes of applicable data protection law, mywin88 is the data controller in respect of personal data collected through the Platform. This means mywin88 determines the purposes for and manner in which personal data is processed.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us using the details set out in Section 14 of this Policy.

3. Data We Collect

mywin88 collects personal data in three principal ways: information you provide directly, information generated by your use of the Platform, and information received from third parties. The categories of personal data mywin88 processes include:

mywin88 does not collect special category personal data (such as health data, racial or ethnic origin, political opinions, or biometric data for identification purposes) except where expressly required for responsible gaming or regulatory compliance purposes, and only with appropriate safeguards in place.

4. How We Use Your Data

mywin88 uses your personal data for the following purposes:

• Account Management: To create, verify, and maintain your mywin88 Account, including identity verification (KYC) and age verification to ensure compliance with our 21+ requirement.
• Service Delivery: To provide access to games, process bets and wagers, settle winnings, and facilitate deposits and withdrawals via your chosen payment method (including Touch n Go eWallet, Boost, FPX, DuitNow, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, GrabPay, and USDT).
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities. This includes monitoring of gaming patterns and financial transactions.
• Legal & Regulatory Compliance: To comply with our licensing obligations, anti-money laundering (AML) requirements, and any applicable law or regulatory direction.
• Responsible Gaming: To monitor for indicators of problem gambling, apply responsible gaming tools you have activated, and, where required under our licensing framework, to intervene where a Player may be at risk of harm.
• Customer Support: To respond to your enquiries, resolve disputes, and manage complaints.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have given consent or where we have a legitimate interest in doing so. You may opt out at any time via your Account Settings.
• Platform Improvement: To analyse usage patterns, conduct A/B testing, and improve the performance and user experience of the mywin88 Platform.

5. Legal Basis for Processing

mywin88 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and mywin88 (i.e., to operate your Account and provide gaming services).
• Legal Obligation: Processing is required to comply with applicable law, including AML, KYC, and licensing obligations.
• Legitimate Interests: Processing is necessary for mywin88's legitimate interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights.
• Consent: Where no other legal basis applies, mywin88 will seek your explicit consent before processing. You may withdraw consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

6. Data Sharing & Disclosure

mywin88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• Payment Processors: Payment service providers facilitating your chosen deposit and withdrawal methods, including e-wallet operators (Touch n Go eWallet, Boost, GrabPay) and banking institutions (Maybank, CIMB, Public Bank, Hong Leong, and others).
• KYC & Identity Verification Providers: Third-party identity verification services used to conduct age and identity checks as required under our licensing framework.
• Game Providers: Software providers whose games are hosted on the mywin88 Platform may receive limited session and technical data necessary to deliver game functionality.
• Regulatory & Law Enforcement Authorities: mywin88 will disclose personal data to competent authorities where required by law, court order, or regulatory direction, without prior notice to the affected individual where legally required.
• Professional Advisers: Legal, accounting, and auditing firms engaged by mywin88, subject to professional confidentiality obligations.
• Group Companies: Affiliated entities within the mywin88 corporate group, where necessary for operational or compliance purposes.

7. International Data Transfers

7.1 mywin88 operates internationally and your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, mywin88 takes appropriate measures to ensure that your personal data remains protected to a standard equivalent to that required under the Malaysian PDPA and our licensing framework.

7.2 These measures may include the use of standard contractual clauses, binding corporate rules, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.

7.3 By using the mywin88 Platform, you acknowledge that your personal data may be transferred internationally as described in this section.

8. Data Retention

8.1 mywin88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, regulatory, accounting, or reporting requirements.

8.2 By default, mywin88 retains Account data and transaction records for a minimum of five (5) years following Account closure. This retention period reflects anti-money laundering regulatory requirements applicable under our licensing framework.

8.3 Marketing preference data is retained until you withdraw consent. Technical and log data is typically retained for 12–24 months unless a longer period is required for security investigation purposes.

8.4 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

9. Cookies & Tracking Technologies

9.1 The mywin88 Platform uses cookies and similar tracking technologies to deliver and improve our services. Cookies are small text files stored on your device that help us recognise returning users, maintain session state, detect fraud, and analyse Platform usage.

9.2 mywin88 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These cannot be disabled without preventing core features such as login and game sessions from working.
• Performance & Analytics Cookies: Used to understand how players use the Platform, identify pages with high exit rates, and measure the effectiveness of features. Data collected is aggregated and anonymous.
• Functional Cookies: Remember your preferences (such as language settings and responsible gaming tool configurations) to provide a personalised experience.
• Marketing Cookies: Used where you have consented to track your response to promotional campaigns and personalise offers shown to you.

9.3 You may manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on the mywin88 Platform.

10. Your Data Rights

Subject to applicable law and any overriding legal obligation on mywin88, you have the following rights in relation to your personal data:

• Right of Access: To request a copy of the personal data mywin88 holds about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data where mywin88 no longer has a legal basis for retaining it. Note that regulatory retention obligations may limit this right.
• Right to Restrict Processing: To request that mywin88 temporarily stops processing your data in certain circumstances.
• Right to Data Portability: To receive a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Object: To object to processing based on legitimate interests, including direct marketing. If you object to direct marketing, mywin88 will cease such processing immediately.
• Right to Withdraw Consent: Where processing is based on consent, to withdraw that consent at any time via Account Settings or by contacting support.

To exercise any of these rights, contact mywin88 using the details in Section 14. mywin88 will respond to verified requests within 30 days. In certain cases, we may need to verify your identity before processing a request.

11. Children's Privacy

The mywin88 Platform is strictly intended for adults aged 21 years and above. mywin88 does not knowingly collect personal data from persons under 21 years of age. If mywin88 discovers that an Account has been registered by a person under 21, the Account will be immediately closed and all associated data deleted or retained only to the extent required by law. If you believe a person under 21 has registered on the Platform, please contact us immediately at the details in Section 14.

12. Security Measures

12.1 mywin88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the mywin88 Platform;
• Encryption of sensitive data at rest, including financial and identity records;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for internal systems accessing personal data;
• Incident response procedures for the detection, investigation, and notification of personal data breaches.

12.2 No data transmission over the internet can be guaranteed to be completely secure. While mywin88 takes all reasonable precautions, we cannot guarantee the security of data you transmit to us. You transmit data at your own risk.

12.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mywin88 will notify affected individuals and relevant authorities in accordance with applicable law.

13. Changes to This Privacy Policy

13.1 mywin88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this Policy will be revised accordingly.

13.2 Where changes are material, mywin88 will provide notice via email to your registered address or via a prominent notice on the Platform prior to the changes taking effect. Continued use of the mywin88 Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which mywin88 processes your personal data, please contact our Data Privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 on the mywin88 Platform
• Response Time: We aim to respond to all privacy-related enquiries within 30 days of receipt

You also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction if you are not satisfied with our response.